Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions (“Terms”) govern access to and use of the website pratsivnyk.com and the related client dashboard (together, the “Platform”), operated by ТОВ «Назва компанії», registered at Адреса не вказана (“Назва компанії”, “we”, “us”).

By submitting a request, completing the questionnaire, creating an account, or otherwise using the Platform, you agree to these Terms. Where a signed services agreement exists between you and Назва компанії for a specific case, that agreement governs the scope, fee and terms of that case, and these Terms apply to everything else, including use of the Platform generally. If the two conflict on a matter the services agreement expressly covers, the services agreement prevails for that case.

2. Definitions

• “Candidate” or “Client” means a person using the Platform to seek employment and relocation services.
• “Partner” means an agent, recruiter or consultant who refers candidates to Назва компанії under the partner programme described in section 11.
• “Case” means the set of services provided to a specific Candidate under a signed services agreement.
• “Questionnaire” means the candidate information form referenced as Annex No. 1 to the services agreement.
• “Services” means job matching, document and visa support, accommodation search, and related relocation assistance described on the Platform.

3. Description of services

Назва компанії helps Candidates find employment opportunities and relocate for work to Ukraine, Armenia, Moldova and the European Union. Depending on the case, this may include:

• Matching the Candidate to vacancies suited to their profile;
• Preparing and reviewing documents and supporting visa or consular processes;
• Searching for and arranging accommodation; and
• General support from the initial enquiry through to departure.

The specific scope for a given Case is set out in the signed, bilingual (Ukrainian/English) services agreement, of which the completed Questionnaire forms an integral part (Annex No. 1).

4. Eligibility

The Services are intended for adults who are legally able to enter into a binding agreement and who intend, in good faith, to seek employment abroad through Назва компанії. By using the Platform you confirm that the information you provide is accurate and that you are using the Services for your own genuine job search, and not on behalf of a third party without authorisation.

5. Registration, account and the Questionnaire

To proceed with a Case, a Candidate registers on the Platform and completes the Questionnaire, providing accurate identity, contact, professional and document information. You are responsible for keeping your account credentials confidential and for the accuracy of the information you submit. Назва компанії may decline to proceed with a Case, or may pause it, if information provided is incomplete, inaccurate, or cannot be verified.

6. The services agreement

Once a vacancy match and fee are agreed, Назва компанії and the Candidate sign a services agreement in two language versions (Ukrainian and English), both having equal legal force. That agreement sets out, at minimum: the scope of services, the fee and payment schedule, confidentiality obligations, and the limits described in section 8 below. These Terms apply in addition to, and do not replace, that agreement.

7. Fees and payment

The full fee for a Case is communicated and agreed with the Candidate before the first payment is made, and is confirmed in the signed services agreement. Consistent with our transparent-pricing principle, there are no hidden fees added after the agreement is signed.

• Fees are typically payable in instalments, each confirmed by a Назва компанії administrator before the next stage of the Case proceeds.
• Accepted payment methods and currency are specified at the time of agreement.
• Late or missed instalments may pause the Case until payment is resolved, as further described in the services agreement.

8. What we do and do not guarantee

Назва компанії uses reasonable skill and care to match Candidates to vacancies and to prepare accurate, complete documentation. However, decisions made by employers, and by consular, immigration or other governmental authorities, are made independently by those third parties and are outside Назва компанії’s control. Назва компанії does not guarantee that any Candidate will receive a job offer, a visa, or any other approval, and this limitation is also stated in the services agreement itself.

9. Candidate obligations

As a Candidate, you agree to:

• Provide true, accurate and complete information and genuine documents;
• Promptly inform Назва компанії of any change that affects your Case (e.g. a change of contact details, availability, or document status);
• Cooperate reasonably with requests needed to progress your Case; and
• Use the Platform lawfully and not misrepresent your identity or circumstances.

Providing false information or documents, or misusing the Platform, may result in suspension of your account and termination of your Case without refund of fees already earned for work performed.

10. Cancellation and refunds

Either party may raise a request to cancel a Case in accordance with the cancellation terms set out in the signed services agreement. As a general principle:

• Instalments already paid for stages of work already completed (for example, vacancy matching or document preparation already carried out) are generally non-refundable;
• Instalments paid for stages not yet performed are refunded in accordance with the services agreement; and
• Refund requests should be submitted in writing to the contact details in section 18.

The exact cancellation and refund mechanics for a given Case are governed by that Case’s signed services agreement, which takes precedence over this general summary.

11. Partner programme

Agents, recruiters and consultants may apply to join the Назва компанії partner network to refer Candidates in exchange for a commission. The partner programme operates as follows:

• Commission: partners earn a commission of up to 20% of the fee paid by a successfully placed Candidate they referred, allocated across tiers (e.g. Starter, Growth, Strategic) based on referral volume and consistency, as communicated at the time of the partner’s enrolment.
• Eligible referrals: a referral must be identifiable as originating from the partner (e.g. via a referral link, code or explicit notification to Назва компанії) prior to that candidate’s first contact with Назва компанії.
• Payment trigger: commission is calculated and paid on candidates who sign a services agreement and complete their Case, on the schedule communicated in the partner’s agreement with Назва компанії.
• Partner responsibilities: partners must represent Назва компанії’s services accurately, must not make promises on Назва компанії’s behalf that are inconsistent with these Terms or the services agreement, and remain responsible for their own compliance with local recruitment and agency laws.
• No employment relationship: partners act as independent referrers, not as employees or agents with authority to bind Назва компанії, except as expressly agreed in writing.
• Regional exclusivity, where offered to Strategic-tier partners, is granted only under a separate written agreement.
• Termination: Назва компанії may suspend or terminate a partner’s participation for breach of these Terms, fraudulent referrals, or misrepresentation, in which case unpaid commission on validly completed referrals up to that point remains payable.

Full commercial terms for a given partner are set out in that partner’s individual partner agreement, which prevails over this section in case of conflict.

12. Intellectual property

The Platform, its content, design and underlying technology are owned by Назва компанії or its licensors and are protected by applicable intellectual property laws. You may use the Platform for its intended personal or business purpose (as a Candidate or Partner) but may not copy, reproduce, or create derivative works from it without our prior written consent.

13. Confidentiality and data protection

Information exchanged in connection with a Case is treated as confidential and is not disclosed to third parties beyond what is necessary to perform the Services, consistent with our Privacy Policy, available at pratsivnyk.com/privacy, which forms part of these Terms by reference.

14. Limitation of liability

To the fullest extent permitted by law, Назва компанії’s total liability arising out of or in connection with the Services for any single Case is limited to the fees paid by the Candidate for that Case. Назва компанії is not liable for indirect or consequential losses, or for decisions made by employers, landlords, or governmental or consular authorities, which are outside our control. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

15. Force majeure

Назва компанії is not liable for delay or failure to perform the Services where this results from causes beyond our reasonable control, including war, martial law, civil unrest, natural disaster, epidemic, changes in law, or actions of governmental or consular authorities.

16. Governing law and disputes

These Terms are governed by the laws of Ukraine, without regard to conflict-of-law principles, save where a Candidate’s or Partner’s local mandatory consumer or employment law requires otherwise. The parties will first attempt to resolve any dispute in good faith through direct negotiation; unresolved disputes are subject to the exclusive jurisdiction of the competent courts of Київ, Ukraine, except where the services agreement for a Case specifies a different dispute-resolution mechanism, which will prevail for that Case.

17. Changes to these terms

We may update these Terms from time to time to reflect changes in our Services or in the law. The updated version will be posted on this page with a new “Last updated” date. Material changes will be communicated to active Candidates and Partners by reasonable means, and continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

18. Contact

Questions about these Terms can be directed to:

• Email: info@example.com
• Phone: +380 00 000 00 00
• Postal address: Адреса не вказана